Last updated: 28 November 2016
Consumers have a right of revocation of 14 days.
Right of revocation
You have the right to revoke this contract within 14 days without stating any reasons.
The revocation period is 14 days from the day on which you or a third party designated by you, and which is not the carrier, took possession of the last merchandise.
To comply with the revocation period, it is sufficient for you to send the notification of you exercising the right of revocation prior to the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall immediately, and no later than within 14 days from the day on which we received the revocation notification from you, refund you all payments received from you, including the shipping costs (with the exception of any additional costs incurred if you chose another mode of delivery than the cheapest standard delivery method offered by us). We will use the same payment method you used for the original transaction for the refund, unless we explicitly agreed on something else; you will in no way be charged any fees related to this refund. We may reject the refund until we received the merchandise or until you provided proof of returning the merchandise back to us, whichever occurs first.
You must return the merchandise to us immediately, and in any case no later than within 14 days from the day on which you notified us of your revocation of this contract. The notice period is complied with, if you dispatch the merchandise to us prior to the expiry of the notice period of 14 days. We shall bear the costs incurred by returning the merchandise. You must only reimburse us for any loss in the value of the merchandise, if this loss in value is due to handling the merchandise in a way which is not required for examining the quality, properties and functionality of the merchandise.
The right of revocation does not apply to the following contracts:
Sample revocation form
(If you wish to revoke the contract, please complete this form and return it to us.)
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following merchandise (*)/for rendering the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only applies to notifications written on paper)
(*) Delete as applicable.